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Direct and instant communication

Save time with efficient chat

Chat with multiple patients at the same time

Use chat during video consultation to share pictures

Decide the opening hours day-by-day or on a weekly basis

Chat features

Administrative functions

  • Configure one lobby or multiple chat lobbies around different topics
  • Assign different professionals to different lobbies
  • Configure lobby open hours to limit access
  • Configure exceptions to lobby open hours to allow for holiday closures and other exceptional situations.
  • Specify estimated chat conversation duration so that the system can show patients their expected queue times

Chat for professional

  • Chat with the patient using a modern instant messaging interface
  • Set your presence: Offline mode to use the application without interfering with chat queue times
  • Pick patients from the queue
  • Send attached files and images – images are shown directly in chat
  • Engage in one or multiple conversations at once.
  • Necessary contact information for the patient and a quick link to patient’s medical profile available.
  • Provide a summary of medically relevant matters after the conversation has ended
  • Book follow-up video appointments directly from the UI

Chat for patient

  • Chat with the professional using a modern instant messaging interface
  • See available chat lobbies, their descriptions and open hours.
  • Join an open lobby and input your contact reason.
  • See expected queue times and whether the lobby is uncommonly busy
  • Send attached files and images – images are shown directly in chat

The system has managed the load perfectly. We are very satisfied with the Medixine solution.

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Päivi Metsäniemi
Chief Medical Officer, Finnish Student Healthcare Services FTHS

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