Direct and instant communication
Save time with efficient chat
![](https://medixine.com/wp-content/uploads/check_150-1.png)
Chat with multiple patients at the same time
![](https://medixine.com/wp-content/uploads/check_150-1.png)
Use chat during video consultation to share pictures
![](https://medixine.com/wp-content/uploads/check_150-1.png)
Decide the opening hours day-by-day or on a weekly basis
Chat features
Administrative functions
- Configure one lobby or multiple chat lobbies around different topics
- Assign different professionals to different lobbies
- Configure lobby open hours to limit access
- Configure exceptions to lobby open hours to allow for holiday closures and other exceptional situations.
- Specify estimated chat conversation duration so that the system can show patients their expected queue times
Chat for professional
- Chat with the patient using a modern instant messaging interface
- Set your presence: Offline mode to use the application without interfering with chat queue times
- Pick patients from the queue
- Send attached files and images – images are shown directly in chat
- Engage in one or multiple conversations at once.
- Necessary contact information for the patient and a quick link to patient’s medical profile available.
- Provide a summary of medically relevant matters after the conversation has ended
- Book follow-up video appointments directly from the UI
Chat for patient
- Chat with the professional using a modern instant messaging interface
- See available chat lobbies, their descriptions and open hours.
- Join an open lobby and input your contact reason.
- See expected queue times and whether the lobby is uncommonly busy
- Send attached files and images – images are shown directly in chat
The system has managed the load perfectly. We are very satisfied with the Medixine solution.
![YTHS logo](https://medixine.com/wp-content/uploads/Yths-logo_en-copy.png)
Päivi Metsäniemi
Chief Medical Officer, Finnish Student Healthcare Services FTHS